Top Up Claim

Item	Steps	Responsible	Timeline
1.	CLIENT notifies Kgare of an incident	CLIENT	Immediately but not later than 6 months
2.	CLIENT to receive relevant claim documents and advice on all other supporting documents required: Top Up Claim form	Kgare	Immediately after been notified
3.	Kgare notifies the underwriter of the incident	Kgare	Immediately after been notified
4.	CLIENT to return completed claim form and all other supporting documents to Kgare: Completed claim form Certified copy of death certificate	CLIENT	Within 7 days
5.	Kgare to submit claim to underwriter, when all documents have been received.	Kgare	Immediately upon receiving all required documents
6.	Underwriter acknowledges receipt, and begins processing the claim	Underwriter	Immediately upon receiving documents from Kgare
7.	Kgare notifies CLIENT, that the claim has been submitted and confirm expect turnaround time.	Kgare	Immediately upon receiving acknowledgment from the underwriter.
8.	Payment made by the underwriter to the account indicated on the claim form provide by CLIENT.	Underwriter	Within 12 hours of CLIENT submitting all required documents
9.	Kgare receives proof of payment and sends confirmation to CLIENT	Kgare	Immediately upon receiving proof of payment from underwriter
10.	Kgare await GLA benefit to be paid before closing the file for that particular claim.	Kgare

NOTE: Please ensure that staff beneficiary details/forms are always up to date.