Group Funeral Scheme

Item	Steps	Responsible	Timeline
1.	CLIENT notifies Kgare of an incident	CLIENT	Immediately but not later than 6 months
2.	CLIENT to receive relevant claim documents and advice on all other supporting documents required: Claim form	Kgare	Immediately after being notified
3.	Kgare notifies the underwriter of the incident	Kgare	Immediately after being notified
4.	CLIENT to return completed claim form and all other supporting documents to FSA: Completed claim form Certified copy of death certificate Spouse claim: marriage certificate Child Claim: birth certificate	CLIENT	Within 7 days
5.	Kgare to will review all claim documents for accuracy and eligibility of the claim.	Kgare	Immediately upon receiving all required documents
6.	Kgare to submit claim to underwriter, should all documents be in order.	Kgare	Immediately upon confirming that all is in order.
7.	Underwriter acknowledges receipt, and begins processing the claim	Underwriter	Immediately upon receiving documents from First Sun
8.	Kgare notifies CLIENT, that the claim has been submitted and confirm expect turnaround time.	Kgare	Immediately upon receiving acknowledgment from the underwriter.
9.	Payment made by the underwriter to the account indicated on the claim form provide by CLIENT.	Underwriter	Within 48 hours of CLIENT submitting all required documents
10.	Kgare receives proof of payment and send confirmation to CLIENT	Kgare	Immediately upon receiving proof of payment from underwriter.
11.	Kgare to close file for that particular claim	Kgare